Help! What Now? Website Privacy Policy

We collect only the information needed to operate our website and respond to requests.

• Information you provide: If you contact us, we receive the information you choose to share (such as your name and email address).
• Automatic data: Like most websites, our hosting provider may collect basic log data such as IP address, browser type, device information, and pages viewed.
• Analytics data: We use PostHog to collect usage data such as pages visited, session duration, and general location (country level). For visitors in the European Union (EU/EEA), analytics is disabled by default and runs only after explicit consent. For visitors outside the EU/EEA, continued use of the website is treated as acceptance of analytics processing.
• Cookies: We use essential cookies required for the site to function, and analytics cookies (with your consent). We do not use advertising cookies. See our Cookie Policy for details.

• Operate and secure the website.
• Respond to questions or support requests.
• Improve site performance and usability.
• Analyze aggregate usage patterns to improve our services.

We do not sell your personal information. We share information only with service providers that help us run the site:

• Hosting provider: For website infrastructure.
• PostHog: For website analytics. For EU/EEA visitors, analytics runs only after explicit consent; for visitors outside the EU/EEA, continued use of the site is treated as acceptance. PostHog is GDPR compliant and processes data in the EU. See their privacy policy.

We may also disclose information if required by law or to protect the safety, rights, or security of users and the public.

We keep information only as long as needed to operate the website or respond to you. Log data is retained for a limited period for security and troubleshooting. Analytics data is retained for up to 12 months.

Under GDPR, Swiss nDSG, and CCPA, you have rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Analytics controls: EU/EEA visitors can grant or withdraw consent at any time. Visitors outside the EU/EEA can opt out at any time via our cookie settings.

To exercise these rights, contact us at maximilien.brunet@maxigo.dev.

• You can manage your cookie preferences at any time through the cookie banner or by visiting our Cookie Policy.
• You can enable "Do Not Track" in your browser, which we respect.
• You can request access, correction, or deletion of information you have provided by contacting us.

Your data may be processed outside Switzerland or the EU by our service providers. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable data protection laws.

The website is not directed to children under 16, and we do not knowingly collect personal information from children.

We may update this policy from time to time. We will post the new version on this page and update the effective date.

If you have questions about this policy, email us at maximilien.brunet@maxigo.dev.

For legal information about the website operator, see our Impressum.